Frequently Asked Questions
QWhere does your business cover?
Our business covers 150 overseas countries such as Europe, the United States, Canada, Latin America, Australia, New Zealand, Southeast Asia, the Middle East, India, etc.
QWhat kind of business is your company mainly engaged in?
Sea freight FCL container, LCL shipment, air freight, European railway, Amazon logistics solutions, etc.
QCan you handle global door-to-door delivery and customs clearance?
Yes, we can handle global door-to-door delivery seamlessly. We also handle all customs clearance procedures smoothly without any issues.
QCan you pick up from different factories under Ex-Works terms and consolidate into one container?
Yes, we operate our own warehouse. We can collect and pick up goods from different suppliers and consolidate them into a single container for shipment.
QWhat are your payment terms and when is payment arranged?
We accept Bank T/T payment (mainland China and Hong Kong bank accounts), Alibaba payment, Western Union, etc.
1) For air freight: Goods arrive at our warehouse, then payment is arranged with goods data and airway bill provided before flights depart China.
2) For sea freight: Payment is arranged 10 days in advance of the goods arriving at the destination port.
QHow are lost and damaged goods handled?
Before shipment, we strongly recommend purchasing cargo insurance (insurance fee is 0.3% of the cargo value). In the event of loss or damage, the insurance company will process and handle all claim requirements.
